Warranty Manager ⎪French-speaking

🏆 >1 year of xp • 💰 From €30K, based on experience / year • 🚀 France, Lyon • 🗣 French • 📅 ASAP

Key Facts

  • The company: an international company in insurance
  • Your profile: A professional looking for a new career adventure in Customer Service
  • Your mission: provide the best solutions for your clients

See job details


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Job Details & Company Facts

Who will you be working for?

Our partner is a company in the insurance industry. They are part of the leaders in warranty in France and are providing B2B2C services internationally.

Their core mission: provide efficient warranty solutions for customers.


What is this job about

In this role as a Warranty Manager, your goal is To make sure that the customers receive adequate warranty services. On a daily basis you will work in collaboration with the operational teams and clients. You will report the activities to the supervisor of the Claims department.


Your challenges

  • Analyze the customers needs
  • Manage communication with customers and suppliers (calls,letters,faxes,emails)
  • Analyze the request received and delegate a task according to the internal procedures
  • Advise customers and give solutions accordingly (product and service complaints, after sale service,...)
  • Make sure that the letters are sent to different partners, customers suppliers or beneficiaries based on the situation

What do you need to apply?

  • Language skills: bilingual level of French (minimum C1)
  • A previous experience as a warranty technician in a car garage
  • Ability to manage customer complaints
  • A good command of office automation tools (Office pack and Excel)

Mindset

  • A great sense of customer relationship and service
  • Dynamic team player
  • Organized and rigorous
  • Good logic and analytical skills

Extra points

A previous experience in customer relations by phone in incoming calls (as a telephonist or sales consultant) is highly valued by the company and can be a great plus!


Benefits

  • Up to 60% of the cost of public transport passes (or a transport premium) and mutual and provident insurance contracts. 500e/yearly for bikes.
  • Mutuelle 8/month, and if necessary added categories for free.
  • CE (chèques cadeau/vacances)
  • Working within an intercultural team (150 people abroad out of 850 people

Important: This position is based in Lyon,France. The company is not providing any sponsorship or working permit.


Are you ready to boost your experience in an impactful company? it’s time to apply! 😊