Customer Service Representative | German-speaking

🏆 +6 month of xp • 💰 based on profile / year • 🚀 DE, Gennevilliers (suburbs of Paris) • 🗣 German + English • 📅 ASAP

Who will you be working for?

Our partner is a leading company in customer relationships. With a combination of an international footprint with strong local expertise, they offer a variety of end-to-end customer management solutions.

Their core mission: helping clients to maximize the customer value

What is this job about?

As Customer Service Representative for German-speaking clients, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.

Your Challenges

  • Manage calls and claims efficiently
  • Optimize the duration of the calls
  • Regulate the flow of the calls by processing them in an efficient manner
  • Proactively gather customer feedback to develop and improve the company’s service
  • Report to the site Manager on any relevant feedback from customers

Who is this job made for?

  1. For young graduates dreaming about living and working in France
  2. For people who were working in customer support but would like to try something new.
  3. For anyone who loves to work on the phone and cares about customer experience.

What do you need to apply?

  • Language skills: bilingual in German and advanced level of English
  • At least 6 month of experience working in customer facing positions
  • You are not afraid of picking up the phone and written communication
  • Ability to assist customers

Working Mindset

  • You are organized and rigorous
  • Dynamic problem solver
  • Great listener and communicator
  • Calm & positive attitude
  • Responsible

Important: For this position, you will be working near Paris, in Gennevilliers, France. You will need to be in possession of an EU VISA for this position.

Are you ready to push your career? It's time to apply! Or tell a friend about this position :).

See job details

Job Details & Company Facts

Key Facts

  • The company: leading company in customer relationships.
  • Your profile: communicative personality with constant positive attitude.
  • Your mission: ensuring high quality customer experience