Customer Service Representative | German-speaking
🏆 +6 month of xp • 💰 based on profile / year • 🚀
France, Gennevilliers (suburbs of Paris) • 🗣 German
• 📅 ASAP
Who will you be working for?
Our partner is a leading company in customer relationships. With a combination of an international footprint with strong local expertise, they offer a variety of end-to-end customer management solutions.
Their core mission: helping clients to maximize the customer value
What is this job about?
As Customer Service Representative for German-speaking clients, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.
- Manage calls and claims efficiently
- Optimize the duration of the calls
- Regulate the flow of the calls by processing them in an efficient manner
- Proactively gather customer feedback to develop and improve the company’s service
- Report to the site Manager on any relevant feedback from customers
Who is this job made for?
- For young graduates dreaming about living and working in France
- For people who were working in customer support but would like to try something new.
- For anyone who loves to work on the phone and cares about customer experience.
What do you need to apply?
- Language skills: bilingual in German and advanced level of English
- At least 6 month of experience working in customer facing positions
- You are not afraid of picking up the phone and written communication
- Ability to assist customers
- You are organized and rigorous
- Dynamic problem solver
- Great listener and communicator
- Calm & positive attitude
Important: For this position, you will be working near Paris, in Gennevilliers, France. You will need to be in possession of an EU VISA for this position.
Are you ready to push your career? It's time to apply! Or tell a friend about this position :).
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Job Details & Company Facts
- The company: leading company in customer relationships.
- Your profile: communicative personality with constant positive attitude.
- Your mission: ensuring high quality customer experience