Technical Support Technician – bilingual French and Spanish

🏆 1-2 years of xp • 💰 €22k-24k / year • 🚀 France, Montpellier • 🗣 French + Spanish • 📅 ASAP

Key Facts

  • The company: leader in queue management technology.
  • Your profile: IT enthusiast with experience in Customer Support.
  • Your mission: ensuring high quality customer support.

See job details

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Job Details & Company Facts

Who will you be working for?

Our partner is a leading company specialized in the technology, solutions and services connected to queue management.

Their core mission: supporting companies in providing a unique customer journey.

What is this job about?

In this position as Technical Support Technician you are responsible for the support of Spanish- and French-speaking customers.

On a daily basis, you answer inbound calls, mails, tickets etc. to solve customers' problems and answer technical questions.

Your challenges

  • Ensuring quick reactivity to emergencies and incidents
  • Troubleshooting and implementation of solutions
  • Providing help with usage, configuration and remote installations
  • Supporting the team in customer service operations

As in every customer service position, working hours may change from week to week in order to cover the opening hours of the hotline, including Saturday morning on-call duties. But you can take your Saturday shift remote :).

Who is this job made for?

  1. For young professionals in the Technical/Hotline Support sector.
  2. Technology enthusiasts looking for a job abroad. :)

What do you need to apply?

  • Language skills: native level in Spanish & French

The key skill for this position is the ability to have conversations on technical subjects in both languages!

  • 1 year of experience in Hotline Support
  • Outstanding listening and communication skills
  • High stress management and interpersonal skills
  • Great ability to manage incidents and solve problems
  • Interest for technology and innovation
  • Knowledge about the world of servers and networks
    • Linux/Microsoft servers
    • IP network
    • Jakarta EE

You can earn some extra points if you did a training or your studies in Informatics, you have knowledge in electronics and speak English fluently.

Important: For this position you have to relocate to Laverune. This small city is located just next to Montpellier in the beautiful south of France 🌞.

What you get in return

  • A full-time position with great responsibility
  • Possibility for great professional growth
  • Lunch subsidies (ticket resto)
  • Access to the company's fitness room

Are you ready to jump into a new adventure? It's time to apply! Or tell a friend about this position :).