Customer Service Specialist – Social Media

🏆 <1 year of xp • 💰 €18k / year • 🚀 ES, Barcelona • 🗣 Spanish + German • 📅 ASAP

Key Facts

  • The company: flower delivery service.
  • Your profile: communicative social media enthusiast.
  • Your mission: create a great customer experience.

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Job Details & Company Facts

Our partner is an international flower delivery service operating in over 90 countries.

Their mission: bringing a smile to people's faces by delivering messages in the form of premium quality flowers.

Job Description

In this position as Customer Service Specialist you are responsible for a great customer support through all social media channels.

Your challenges in detail

  • Increase the company's online brand reputation and visibility in Europe
  • Manage the content and communication with customers through social networks (Instagram, Facebook, Trustpilot, Google Review)

Your Profile

  • Languages: bilingual level in German & Spanish
  • 6 months of experience in a Customer Service position
  • Great digital skills
  • Overall positive attitude
  • Outstanding communication, problem solving, and listening skills

Working mindset

  • Energetic & smiling
  • Autonomous & flexible
  • Inclusive & team-player

Extra points

  • 6 months of experience in a digital content creation
  • 6 months of experience with social media platforms
  • Knowledge about B2C social media communication
  • E-commerce experience

Important: For this position, you need to relocate to Sant Just Desvern, a nice little city next to Barcelona. You should start ASAP, so it's better if you already have a NIE and Spanish social security number.

What You Get

  • Become member of a fast-growing private company
  • Healthy culture and international working environment
  • Possibility to work 2 days/week from home
  • Opportunity for quick professional growth (Social Media Manager)

Are you passionate about beautiful flowers and curious about this job? Just click on apply! Or share this offer with a friend that might be a great fit :).