Reservation Agent I French Speaking

🏆 +6 months xp • 💰 €23k / year • 🚀 Spain, Barcelona • 🗣 French + English • 📅 ASAP

Key facts

The company: A luxury hostel company that provides both accommodation and unique experiences
Your profile: You are organised and a skilled communicator
Your mission: To engage and correspond with a high volume of clients on a daily basis

Q&As

Do you sponsor visa permits? No. You must be in possession of an EU working visa.
What are the working hours? Monday-Friday full time
Do I need to know anythign else? You already need to have a NIE (Spanish tax identification number)

See job details


Job Details & Company Facts

What is this job about?

Your tasks

  • Management: take care of all reservations including individual and group ones
  • Accountancy: manage payments, deposits, billing, and PMS.
  • Communication: maintain excellent relationships with customers and agents
  • Record keeping: track and convert incoming bookings in accordance with the budget
  • Dealing: as the Reservation Agent you will need to upsell company product and negotiate the quotes for group bookings and cancellations

What do you need to apply?

  • Language skills: Bilingual proficiency in English and French (C2)
  • Minimum six months required experience as a receptionist or bookings representative in a hotel
  • Experience making reservations for wholesale, online travel, group, or individual bookings
  • Ability to naturally build effective working relationships at all levels
  • Experience with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
  • Commercially savvy to spot business opportunities and in-house upselling
  • Proficient in Microsoft Office products

Bonus points These are things that aren’t mandatory but our partner thinks would be a plus :)

  • Familiar with MEWS and PMS systems
  • Spanish (B1)

Who are you?

You are extremely enthusiastic with fantastic interpersonal skills. You are enthused by working in the hospitality industry, interacting with people and joining a unique company.

Your goals: to reply to all emails within 24 hours and answer the phone within 20 seconds of ringing!


So… what’s in it for you?

  • Dynamic job with diverse tasks; each day is exciting as you engage with new characters!
  • Work right by the beach in sunny Barcelona :)