Reservation Agent | German-speaking

🏆 +6 months of xp • 💰 €23K / year • 🚀 Spain, Barcelona • 🗣 German + English • 📅 ASAP

Key facts

  • The company: A luxury hostel company that provides both accommodation and unique experiences
  • Your profile: You are organised and a skilled communicator
  • Your mission: To engage and correspond with a high volume of clients on a daily basis


  • Do you sponsor visa permits? No. You must be in possession of an EU/Spanish working visa.
  • What are the working hours? Monday-Friday full time
  • Do I need to know anythign else? You already need to have a NIE (Spanish tax identification number)

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Job Details & Company Facts

What is this job about?

Your tasks

  • Management: take care of all reservations including individual and group ones
  • Accountancy: manage payments, deposits, billing, and PMS.
  • Communication: maintain excellent relationships with customers and agents
  • Record keeping: track and convert incoming bookings in accordance with the budget
  • Dealing: as the Reservation Agent you will need to upsell company product and negotiate the quotes for group bookings and cancellations

What do you need to apply?

  • Language skills: proficiency in English and German (C2)
  • Minimum six months required experience as a receptionist or bookings representative in a hotel
  • Experience making reservations for wholesale, online travel, group, or individual bookings
  • Ability to naturally build effective working relationships at all levels
  • Experience with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
  • Commercially savvy to spot business opportunities and in-house upselling
  • Proficient in Microsoft Office products

Bonus points (these are things that aren’t mandatory but our partner thinks would be a plus)

  • Familiar with MEWS and PMS systems

Who are you?

  • You are extremely enthusiastic with fantastic interpersonal skills. You are enthused by working in the hospitality industry, interacting with people and joining a unique company.

Your goals: to reply to all emails within 24 hours and answer the phone within 20 seconds of ringing!

So… what’s in it for you?

  • Dynamic job with diverse tasks; each day is exciting as you engage with new characters!
  • Work right by the beach in the vibrant, cultural and sunny Barcelona