Customer Support Representative | French-speaking

🏆 1-3 years of xp • 💰 €26K / year • 🚀 France, Deauville • 🗣 French + English • 📅 ASAP

Key Facts

  • The company: holiday rental agency.
  • Your profile: hospitality professional with a love for the seaside.
  • Your mission: provide top quality service to our customers, to keep them coming back every year!

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Job Details & Company Facts

Who will you be working for?

Our partner is a tourism start-up that finds the perfect holiday rental, on site, for perfect holiday seekers.

Their core mission: having holiday options that will make clients smile.

What is this job about?

In this role as Customer Service Representative, your goal is to manage the agency and provide support to local clients.

On a daily basis, you will have varied tasks as you are responsible for the agency in this popular seaside destination.

Your challenges

  • Act as the face of the company infront of clients
  • Receive clients' requests in person and via communication channels such as phone & email
  • Understanding and identifying the needs of different clients
  • Become an expert and advisor of the company's services
  • Present quotes for each product
  • Support clients by solving problems and replying to inquiries promptly
  • Help improve the company's sales (close deals and book reservations)

Who is this job made for?

This position is perfect for junior professionals with great interest in developing a hospitality-oriented career with a management component. Afterwards, you will have good proven experience handling responsibility.

What do you need to apply?

  • Language skills: bilingual in French and proficient in English
  • Min Bac+2/BTS in hospitality or tourism
  • 1 to 3 years of experience in a hospitality related position
  • Ability to upsell
  • Ability to face clients and owners with inquiries
  • Ability to follow up with local activity
  • Ability to work with transversal teams
  • Great communication
  • You are welcoming
  • Good selling skills
  • Ability to manage several tasks at the same time
  • Basic knowledge of digital tools

Working mindset

  • Dynamic team player
  • Organized & hands-on
  • Listener and communicator
  • Resilient
  • Strong negotiation skills
  • Overall positive attitude

Important: For this position, you need to relocate to one of the most dazzling regions in the North of France, Deauville. You will also need a car to access the workplace and, therefore, a driving license.

Are you interested in developing your career while you enjoy a stunning landscape? It's time to apply! Or tell a friend about this position :).