Customer Success Manager | German-speaking

🏆 2+ years of xp • 💰 €40-54K / year • 🚀 Spain, Barcelona or Remote • 🗣 German + English • 📅 ASAP

Key Facts

  • The company: tech, services and consulting company.
  • Your profile: junior customer success professional with an interest in growth!
  • Your mission: manage customer relationships and develop strategy!

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Job Details & Company Facts

Who will you be working for?

Our partner provides technology, services and consulting to help clients grow their client database and ultimately… their revenue! Selling to companies in the SaaS, consulting, engineering and professional services sectors, they are helping companies unlock new opportunities and grow exponentially.

Their core mission: continue delivering a 100% tailored service to the clients and grow internationally!

What is this job about?

In this role as Customer Success Manager for the German market, your goal is to grow client retention and upsell our partner’s services.

On a daily basis, you are responsible for managing customer relationships, anticipating customer needs and adapting strategy to ensure a high level of customer loyalty and satisfaction.

Your challenges

  • Manage relationships with B2B clients, by ensuring that every customer achieves their desired outcome
  • Onboard new clients onto the platform
  • Conduct video calls and workshops with customers
  • Develop and implement strategic project plans for clients, and oversee the outcome
  • Anticipate customer needs and adapt strategic plans to achieve long-term goals
  • Create strong email campaigns to support the full-funnel needs of the clients
  • Create content for various online channels (emails, social media, blog…)
  • Collaborate internally in the company, notably with the Data, Marketing and Sales Teams
  • Support product development, the implementation of business processes and also various outbound sales campaigns

Who is this job made for?

  1. This position is perfect for junior professionals, who are passionate about customer satisfaction, looking to take the next step in their career.
  2. People that have always dreamed about living in the dazzling destination of Barcelona.

What do you need to apply?

  • Language skills: C1 level in German and English
  • 2-5 years of experience in a Customer-Facing Role (ideally linked with: Customer Success, Project Management, Sales, Consulting…)
  • Experience in SaaS OR 2 years working in a B2B Tech environment
  • Great C-Level communication
  • Strong digital skills
  • You thrive working in a startup environment

Working mindset

  • Dynamic team player
  • Good interpersonal skills
  • Listener and communicator
  • Results and detail-oriented
  • Problem solver who is driven to try new things!

Extra points

Having a first experience onboarding clients with SaaS solutions is highly valued by our partner and can be a great plus!

Important: This position can be performed 100% remotely or you can relocate to Barcelona, Spain.

Are you ready to take the next step in your customer service career and grow within an international team? It's time to apply! Or tell a friend about this position :).