Customer Service Representative | Portuguese, English + Spanish-speaking
🏆 2+ years of xp • 💰 €22K / year • 🚀
Spain, Barcelona • 🗣 Spanish
• 📅 ASAP
- The company: online portal simplifying parking across Europe.
- Your profile: communicative personality with constant positive attitude.
- Your mission: ensuring high quality customer experience and logistical support.
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Job Details & Company Facts
Who will you be working for?
Our partner is an online portal helping people all over Europe find parking spaces quickly, and with no stress!
Their core mission: simplify parking across Europe.
What is this job about?
As Customer Service Representative for Portuguese, English and Spanish-speaking clients, your primary goal is to support our clients and ensure a great customer experience.
On a daily basis, you will be the first point of contact for customers in the parking locations. You will provide logistical support and guarantee immediate communication and resolution of any problems.
- Offer direct customer support 24 hours a day, guaranteeing effective communication and resolution
- Manage car parking technicalities remotely (opening of the barriers, etc.)
- Provide surveillance of facilities
- Manage all alarms that arise due to monitoring, ensuring the continuity of the service
- Provide operational and logistical support to farms
- Collect information for the maintenance of the Customer Service Center database
- Support BackOffice tasks linked to operational management of the car parks
- Support BackOffice tasks linkedin to customer service for off-peak hours
Who is this job made for?
- For young professionals dreaming about living and working in Barcelona.
- For people who were working in Customer Service but would like to try something new.
What do you need to apply?
- Language skills: proficient in Portuguese, English and advanced Spanish
- Minimum 2 years of experience working is a customer-facing role
- Ability to conduct outbound multichannel communication (via email and phone)
- Strong digital skills (Word and Excel)
- Outstanding customer focused communication skills
- You are organized and rigorous
- Dynamic problem solver and customer-oriented
- Great listener and communicator
- Empathetic & positive attitude
- Team player
- Analytical and detail-oriented
- You must be in possession of your NIE and Social Security Number for Spain
- Duration of contract = 3 months + extension
- Working hours are 14:00-22:00
- Your rotation will be 7 days work, and 3 days rest (7 - 3 - 7 …)
Having a first experience working with a CRM is highly valued by our partner and can be a great plus!
Important: For this position, you need to be located in Barcelona, Spain. This is an ASAP start position, where the company is looking for someone who can begin in 2 weeks time.
Are you ready to push your career in customer service? It's time to apply! Or tell a friend about this position :)