Customer Service Representative | Dutch-speaker

πŸ† no xp β€’ πŸ’° €30K-€33K / year β€’ πŸš€ Germany, Fulda (near Frankfurt) β€’ πŸ—£ German + English + Dutch β€’ πŸ“… ASAP

Key Facts

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  • The company: an adept of the home and garden industry
  • Your profile: anyone looking forward to start a customer service experience
  • Your mission: ensuring high quality customer experience for the German market

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Job Details & Company Facts

Who will you be working for?

​ Our partner is in the home and garden sector. They provide optimum solutions for patio and terrace layout. ​ Their core mission: revolutionize the home and garden layout experience for customers.


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What is this job about?

​ As a Customer Service Representative for the German market, your goal is to take care of the B2B and B2C communication.

On a daily basis, you will make sure that the clients are satisfied of the company's service.


Your Challenges

  • Maintain an enjoyable and professional attitude toward customers at all times
  • Handle customer inquiries promptly and solve issues.
  • Communicate with clients through various channels (email, chat, and phone or video calls)
  • Become an expert of the company's products and services
  • Collaborate and communicate with colleagues when necessary
  • Make sure that the customers are satisfied
  • Follow-up invoices and orders

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What do you need to apply? πŸ€”

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  • Language skills: an advanced level in Dutch (C1+) and a proficient level of German and English (B2+)
  • Comfortable with digital tools like email and phone
  • Ability to manage the products' viewing via video call

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Working Mindset 🧠

  • ​Ability to build trust with clients
  • Fast learner and solutions-oriented
  • Customer-oriented
  • Ability to work in a fast-paced environment

​ Extra points ​ A previous experience in sales, customer service or any customer facing role is highly valued by our partner and can be a great plus! ​


​ If you think you're the candidate for this role, apply now! or tell a friend about this position😊