Customer Service Representative

🏆 +1 year of xp • 💰 19K + bonus / year • 🚀 Spain, Madrid • 🗣 Spanish + Dutch • 📅 ASAP

Key Facts

  • The company: car rental company that offers monthly rental car subscriptions
  • Your profile: communicative personality with an interest in the automotive industry
  • Your mission: ensuring high quality customer experience

See job details

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Job Details & Company Facts

Who will you be working for?

Our partner is a car rental company that offers all-inclusive monthly rental car subscriptions for short, medium, or long term. In only 2 minutes, you can get your subscription online with no credit, contribution, or financing, just a simple monthly payment that includes everything!

Their core mission: provide a car rental service in the most agile and flexible way

What is this job about?

As Customer Service Representative, you will be the first point of contact for customers interested in the company’s car subscription service, and therefore fully responsible for delivering a great customer experience.

Your Challenges

  • Identify and create new qualified sales opportunities from inbound and outbound calls
  • Support consumers in understanding the company’s services and in their process of renting a car
  • Convert leads to effective sales for the Dutch market
  • Ensure a continuous and efficient work flow process
  • Maintain a track record of leads and customers
  • Liaise with other teams of the company to achieve both your team and the company goals
  • Build a trustworthy point of contact for your clients

Who is this job made for?

  1. For young graduates dreaming about living and working in Madrid, Spain
  2. For people who were working in a customer-facing role but would like to try something new
  3. For anybody who has a great sales spirit and wants to jump into a new challenge
  4. Anyone who loves to work on the phone and cares about customer experience

What do you need to apply?

  • Language skills: advanced level in Dutch (C1) and Upper-intermediate level in Spanish (B2)
  • At least 1 year of experience working in a customer facing role
  • You are not afraid of picking up the phone
  • Good communication and time management skills
  • You are passionate about the automotive industry

Working Mindset

  • You are organized and rigorous
  • Dynamic team player
  • Great listener and communicator
  • Empathetic & positive attitude
  • Goal-oriented

Extra points

If on top of this all, you speak French fluently (minimum B2 level)... you're the perfect candidate.

What you get in return

  • Commission on your sales (500 € per month on average)
  • Paid training done within working hours
  • Be part of an international, dynamic team of young professionals.
  • Discounts on our fleet, available for weekend or long-term needs
  • Free private health insurance after the first year
  • Free Friday on your birthday week
  • Flexible dress code: Leave your suit behind and get comfortable!
  • A dog friendly company
  • Team buildings and special events
  • Equal opportunities for everyone

Important: This position is based in Madrid, Spain. You will need to be in possession of an EU VISA/Spanish working permit for this position.

Are you ready to push your career? It's time to apply! Or tell a friend about this position :).