Customer Care Representative | German-speaking

🏆 no xp required • 💰 21K / year • 🚀 Spain, Barcelona • 🗣 German + English • 📅 ASAP

Key Facts

  • The company: leading online retailer for motorcycle gear, parts and accessories
  • Your profile: communicative personality with constant positive attitude
  • Your mission: ensuring high quality customer experience

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Job Details & Company Facts

Who will you be working for?

Our partner is a leading e-commerce company that specializes in motorcycles, snowmobile gear, parts, accessories and streetwear.

Their core mission: provide moto-riders with all the products they need to pursue their passion!

What is this job about?

As Customer Care Representative for German-speaking clients, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.

Your Challenges

  • Solve problems, claims and complaints promptly
  • Answer inquiries by mail and chat according to company’s standards
  • Proactively gather customer feedback to develop and improve
  • Handle return cases effectively
  • Build trust with the clients by providing solutions and updates

Who is this job made for?

  1. For young graduates dreaming about living and working in Barcelona, Spain
  2. For people who were working in a customer-facing role but would like to try something new
  3. For anyone who loves to work on the phone and cares about customer experience

What do you need to apply?

  • Language skills: proficient in German and advanced English
  • Excellent computer skills, including MS Office
  • Ability to balance customer’s needs with business’ needs
  • Ability identify customer needs
  • You feel comfortable working with KPIs (Key Performance Indicators)
  • You are not afraid of written communication (you will be working with emails most of the time!)

Working Mindset

  • You are organized and detail-oriented
  • Dynamic problem solver
  • Great listener and communicator
  • Empathetic & positive attitude
  • Analytical

Extra points

Having a first experience in Customer Service/Support/Care in a fast-growing online retail environment is highly valued by our partner and can be a great plus!

If on top of this all, you are interested or you have an affinity with motorcycles… you’re the perfect candidate!

Important: this position is based in Barcelona, Spain. You will need to be in possession of an EU VISA/Spanish working permit for this position.

Are you ready to push your career? It's time to apply! Or tell a friend about this position :).