Customer Service Representative | Dutch-speaking

🏆 <1 year of xp • 💰 €28-35K / year • 🚀 France, Paris • 🗣 English + Dutch • 📅 ASAP

Key Facts

  • The company: European marketplace for agricultural equipment
  • Your profile: communicative personality with constant positive attitude
  • Your mission: ensuring high quality customer experience

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Job Details & Company Facts

Who will you be working for?

Our partner is a European marketplace that facilitates the life of farmers by giving them the opportunity to buy all their equipment online, directly from manufacturers.

Their core mission: By providing access to numerous product references and transparent prices, they aim to become the reference platform for all European farmers.

What is this job about?

As Customer Service Representative for Dutch-speaking clients, you will provide Customer Support to farmers and carry out Operational Account duties!

On a daily basis, you will be advising farmers on the company's products and guiding them on the platform. You are the point of contact for customers and therefore fully responsible for managing their requests and ensuring a great customer experience.

Your Challenges

  • Customer Care:
    • Solve problems, claims, and complaints promptly with personalized care
    • Support clients in understanding the product, buying journey and after-sale process
    • Follow-up with clients during order confirmation and if any refunds need to be made
    • Proactively gathering customer's feedback to develop and improve
    • Built trust with the clients by providing solutions and updates
    • Clarify customer questions by email & phone using a ticketing system
    • Onboarding new partners and train them to use the Partner Area on the website
  • Operational Accounts:
    • Optimise logistics aspects like tracking numbers
    • Improve product pages (descriptions, shipping costs, photos…) with help of the team
    • Integrate products on the website according to popular customer searches
    • Keep an eye on the operations specific FAQs (articles, concept…)

Grow professionally every day within a dynamic, international team! ;)

Who is this job made for?

  1. For junior professionals dreaming about living and working in Paris.
  2. For analytical people who care about delivering a great customer experience.

What do you need to apply?

  • Language skills: bilingual level of Dutch and proficiency (C1) in English
  • First contact (minimum 6+ months) with Customer Service or Sales
  • Interest in the agricultural sector
  • Outstanding communication skills
  • You are not afraid of picking up the phone
  • Excellent written communication skills

Working Mindset

  • You are organized and rigorous
  • Dynamic problem solver
  • Great listener and communicator
  • Empathetic & positive attitude
  • Responsible

Extra points

If you speak advanced French, Italian or German, as well as having a first experience with CRM (Zendesk, Aircall)... these are valued by our client during the recruitment process and can be a great plus!.

Important: For this position you have to relocate to Paris, France.

Are you ready to start a new adventure and discover the worklife in a startup? It's time to apply! Or tell a friend about this position :).