Customer Service Representative | French-speaking

🏆 no xp required • 💰 €20-23K / year • 🚀 Spain, Barcelona • 🗣 French + English • 📅 ASAP

Key Facts

  • The company: tech company providing innovative electric chargers to optimise electric car transport
  • Your profile: communicative personality with great problem-solving skills
  • Your mission assist B2B and B2C clients ensuring great customer experience

See job details


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Job Details & Company Facts

Who will you be working for?

Our partner is a technology company helping to innovate mobility and transport. With their electric vehicle charging solutions, they are changing people’s lives… and the planet!

Their core mission: revolutionise mobility and grow worldwide!


What is this job about?

As Customer Service Representative for French-speaking clients, you will be responsible for assisting B2B and B2C customers in different matters.

On a daily basis, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.


Your Challenges

  • Become an expert in the company’s ERP (Enterprise Resource Planning) system
  • Solve problems, claims and complaints promptly
  • Manage inquiries on various channels (info requests, phone calls, emails)
  • Take care of clients’ needs after sales (repairs, maintenance, etc.)
  • Transfer unsolved issues to the concerned departments
  • Provide internal feedback for improvements
  • Collaborate with the Sales team by sharing data to attract new customers
  • Make tests of the company’s products (hardware and software) before the market launch
  • Provide training for the new colleagues

Who is this job made for?

This position is perfect for:

  1. Career freshers looking to gather B2B and B2C experience
  2. People who were working in other type of customer-facing role and would like to try something different
  3. Anyone with great communication and problem-solving skills, dreaming about living and working in Spain

What do you need to apply?

  • Language skills: bilingual level in French and Upper-Intermediate level in English (B2)
  • You feel comfortable working with digital tools
  • Great communication skills
  • Affinity with the technology industry
  • Ability to adapt quickly to the new topics or tasks
  • You thrive in a start up environment

Working Mindset

  • Dynamic problem solver
  • Customer-oriented
  • Flexible and adaptable
  • Team player
  • Empathetic & positive attitude

Extra points

The following is highly valued by our partner and can be a great plus:

  • Experience in Customer Service and/or Digital Industry
  • Experience in a B2B environment
  • Previous experience working in a start up
  • Interest in the automotive sector

What you get in return

  • Usage of the company's Electric Vehicle on a periodic basis
  • Beta testing of the company’s products at home
  • Great discounts in different brands & services with the company’s benefits platform
  • Car discounts & special advantages if you choose an Electric Vehicle!
  • Free coffee and soft drinks for the tough Monday mornings
  • Smartpoint for all online orders & services at the office
  • Breakfast and lunch at a discounted price at the company's canteen
  • Casual dress code
  • Several promotion opportunities to growth inside the company
  • Learn and grow in a company of over 45 nationalities!

Important:

  1. This position is based in Barcelona, Spain
  2. You will need to be in possession of an EU visa/Spanish Work permit.
  3. You will be working in rotating shifts that change every week; Monday-Friday (08:00am - 17:00pm | 11:00am- 20:00pm)

Are you ready to boost your professional career? It's time to apply! Or tell a friend about this position :).