Account Manager | German-speaking

🏆 >3 years of xp • 💰 £25K - 35K (no OTE) / year • 🚀 GB, London • 🗣 German + English • 📅 ASAP

Key Facts

  • The company: a global company in the insurance industry
  • Your profile: a junior professional interested in Account Management
  • Your mission: meet the warranty demand and grow it within the German market

See job details


Job Details & Company Facts

Who will you be working for?

Our partner is aw worldwide company in insurance. They provide B2C products and administration services for customers internationally.

Their core mission: revolutionize the warranty services worldwide.


Q&As

  • Do you sponsor visas? The company does not sponsor visa for this job
  • Where is this position based? This position is based in London,UK
  • Is there room for salary negotiation? Of course! Salary calculations are based on your profile
  • What are the working hours? This position is a full time position
  • Is there a WFH policy? You can work remotely 2 days per week

What is this job about?

As an Account Manager, your goal is to meet the target regarding the demand and growth for German-speaking clients.


Your challenges

  • Handle a range of customers (dealerships)
  • Provide excellent customer care and support on a daily basis
  • Follow-up open quotations in collaboration with the Sales team
  • Act as the key point of contact with dealers while managing registrations
  • Complete registrations promptly to embed sales (daily phone calls, multiple inboxes, system naviogation, notes, etc.)
  • Train new clients through introductory calls
  • Perform general administrative tasks (emailing, claims, letters, invoices, translating documents,...)
  • Accompany dealers during their customer process (repair, claims or appeals) and help them access warranty websites
  • Liaise with the Claims Manager and escalating claims when necessary.
  • Connect with prospects, and demonstrate the company's presence through customer experience.
  • Train dealers to use the extended warranty websites
  • Upsell products with current clients and prospects within the market proactively
  • Monthly review products sold to customers
  • Preserve effective professional relationship with internal colleagues with the company

What do you need to come & join?

  • Language skills: an advanced level in English and German (C1+)
  • At least 3 years of experience as an Account Manager in the insurance and finance industry
  • Articulate and ability to perform in a client facing role
  • Ability to travel occasionally (10% of travelling)
  • Ability to create partnerships with customers, teams and across the company
  • A previous experience in working across teams
  • Capacity to translate documents

Your mindset

  • Driven and committed
  • Self-motivated and organized
  • Great communication and problem-solving skills
  • Great administrative and negotiation skills
  • Fast learner and proactive
  • Ability to multitask

Extra points

A previous experience or knowledge in these following subjects is highly valued by our partner and can be a great plus:

  • A previous experience as a customer care
  • An experience handling customers in an account management environment
  • A previous experience in onboarding new clients, registering details and deliver portal training
  • An previous experience in managing policy changes and communicating them to customers

On top of that, if you speak at least 3 languages,... you're the perfect candidate!


Benefits

  • A company pension scheme and private medical insurance
  • A Medicash subcription
  • A Group Income Protection and Life Assurance
  • Flexible Working Policy and Cycle to Work Scheme

Are you ready to boost your career experience? It's time to apply! Or tell a friend about this position :).