Customer Success Manager

πŸ† >1 year of xp β€’ πŸ’° Β£35K-45K / year β€’ πŸš€ United Kingdom, Glasgow β€’ πŸ—£ French + English β€’ πŸ“… ASAP

Key Facts

  • The company: SaaS company providing a driver safety & sustainability platform
  • Your profile: sales professional with an interest for the SaaS industry
  • Your mission: grow and retain the company's client portfolio

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Job Details & Company Facts

Who will you be working for?

Our partner is a global leading company in the SaaS industry that provides a platform for businesses to ensure drivers' safety while reducing the negative impact of transportation on the environment.

Their core mission: contribute to a safer, cheaper and greener driving


What is this job about?

In this role as Customer Success Manager, you will be managing, developing and retaining a portfolio of international customers.


Your Challenges πŸ€”

  • Become an expert in the company’s service
  • Act as the mediator between the company and existing clients
  • Advise clients and understand their needs
  • Build a trustworthy point of contact for the company's clients
  • Ensure a continuous and efficient revenue growth

What do you need to apply?

  • Language skills: advanced level in French and English (C2)
  • Minimum 1 year of experience in Customer Success in a SaaS or start-up technology environment
  • Prior experience partnering with clients, supporting them to achieve their goals
  • Experience partnering with the sales and product functions
  • Ability to interpret technical information and deliver this in a customer-friendly format
  • Ability to work across functions
  • Excellent communication and presentation skills

Working Mindset 🧠

  • You are passionate about delivering world-class services
  • You are empathetic and have a positive attitude
  • You are organized and attentive to detail

Extra points

Having any of the following is highly valued by our partner and can be a great plus:

  • Strong experience with global CRM and tools such as HubSpot or Zendesk
  • Experience using a Customer Success Software
  • Experience as a driver with a full driving license
  • Experience working with global businesses or or businesses with multiple sites/locations

If on top of this all, you speak a third language fluently... you're the perfect candidate !


Important: For this position, you can work either in Glasgow, Scotland or remotely from anywhere in the UK. You will need to be in possession of a UK VISA/working permit.


If you think you're the perfect candidate for this role, please apply! 😊 Or share with someone who might be interested